Privacy Policy
How Bolt's Family collects, uses and protects your information when you contact us about puppies in Dubai, UAE.
Last updated: 13 October 2026
Who We Are
Bolt's Family ("we", "us", "our") is a premium puppy provider based in Dubai, United Arab Emirates, operating the website boltsfamily.ae. This policy explains what personal information we collect and how we use it.
Information We Collect
We collect the information you choose to share with us when you make an enquiry, including:
- Your name and contact details (phone number, email, WhatsApp number)
- The breed or puppy you are interested in
- Delivery location within the UAE
- Any message or details you send us
We also collect some information automatically when you use our website, as explained under Cookies, Analytics and Advertising below. We do not collect sensitive personal data, and we do not knowingly collect information from children.
How We Use Your Information
- To respond to your enquiry and share puppy availability, photos and pricing
- To arrange viewings, video calls and delivery
- To provide after-sales support and care guidance
- To keep records of purchases and health documentation
- To understand how visitors use our website and improve it
- To measure and improve our advertising, including showing our ads to people who have visited our website
How We Store Your Information
Enquiries and records are kept securely and accessed only by authorised Bolt's Family staff. We retain information only for as long as necessary to serve you and meet our record-keeping obligations.
Sharing Your Information
We do not sell or rent your personal information. We only share details with trusted partners where strictly necessary to fulfil your request, for example, with a delivery driver or a veterinarian for health documentation.
When you send an enquiry or sign a purchase contract through our website, we may share a hashed (one-way encrypted) copy of your phone number, email or name with Meta so we can measure which adverts lead to enquiries. Hashing turns the details into a code that cannot be turned back into the original information.
Messaging & Third-Party Services
We communicate primarily via WhatsApp and use third-party tools such as appointment booking to help serve you. These services have their own privacy policies, which we encourage you to review.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies from the following services:
- Google Analytics and Google Tag Manager, to understand which pages are visited, how visitors arrive (for example from a search, a social post or an advert) and which buttons are used.
- Meta Pixel and Meta Conversions API (Facebook and Instagram), to measure our adverts and to show our adverts to people who have visited our website.
- Google Ads, when we advertise on Google, to measure our adverts and to show our adverts to past visitors.
- Contentsquare (Hotjar), which records how visitors scroll, tap and move around our pages, and creates heatmaps, so we can make the website easier to use.
The information collected this way includes the pages you view, the device and browser you use, your approximate location, the website or advert that brought you to us, and actions such as tapping our WhatsApp, call or booking buttons. We use it only to run and improve our website and our advertising.
You can block or delete cookies in your browser settings. You can also manage personalised advertising at Google Ad Settings and in your Facebook and Instagram ad preferences, and opt out of Google Analytics with the Google Analytics opt-out add-on.
Your Choices
You may ask us to update or delete your information at any time, or opt out of further messages. Simply contact us using the details below. See Cookies, Analytics and Advertising for how to manage cookies and personalised ads.
Contact Us
For any privacy questions or requests, reach us on WhatsApp at +971 58 501 0138 or email [email protected].